Return and Refund Policy:
Jointlax™ offers a 100% satisfaction guarantee. Please read the Return and Refund Policy in full before calling customer support. If at any time you are unsatisfied with our product, you may return any opened & unopened bottles of any shipment within sixty (60) days of our shipping date for a full refund of the purchase price. You will be refunded only for the number of bottles returned, not including shipping.
Once you return a product, your subscription package (if there is one) will be canceled. This means all future billing will be terminated and you will no longer be charged according to your set plan.
To receive a refund you must follow the following guidelines:
- To receive a refund, you must contact customer care for Return Number (RMA#). Packages marked "Return To Sender" will NOT be processed or refunded.
- Place your RMA# inside or outside of the package along with your name and address. Without the return number we cannot issue a refund.
- All qualified return products must have the proper RMA number on the box (see above) and be shipped to the address given by the customer service center.
If you have any questions, please feel free to call our customer support line. We are here to help.
*Please remember to call customer service to get your return number (RMA number) before sending any product back or you will not be issued a refund.